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Custom Offsets (www.customwheeloffset.com) has a 4.4 out of 5 rating on OK.one, based on 104 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is good. 86% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-12.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast shipping times, noting that their wheel and tire packages arrive securely packed, undamaged, and ahead of schedule. Consumers also highlight the helpful customer service team, easy browsing, and the straightforward ordering process that ensures a proper fit for their vehicles. Some reviewers were not happy with customer service, reporting significant difficulties with getting timely assistance or resolving order discrepancies after purchase. A few customers experienced problems with incorrect items or mismatched bolt patterns arriving, alongside unhelpful responses regarding returns and replacements.
Auto-generated from all reviews of this business. For reference only.I ordered the wrong size wheel and they reached out for immediately and helped me get the ones I needed. Great customer service
We are delighted that you had a great experience with us. Thank you for taking the time to rate us!
Top notch company! This was my second large order from them and as before all was outstanding. Tires mounted and balanced perfectly. Even paperwork showing their work. Shipping was faster than stated and arrived packaged very well. Customer service has a call back option and they return the call quickly. Any issues they help and make it right. They will continue to have my business because of the great value, friendly people and variety of product.
Hello, Alex. Your feedback is highly appreciated. Thank you so much for the review!
They helped confirm that the tires and rooms would fit in my vehicle. When issues came up their sales department reached out by phone call and text to get my order out as fast as possible. The HD clutch rims and dynapro at2 extremes were a perfect setup for my Platinum explorer and would highly recommend that anybody who's looking for tires or rims purchase from this company.
Thanks for the review! We’re glad our team helped ensure the perfect fit and kept things moving quickly. Enjoy the new setup!
I am overall very pleased with Custom Offsets, my wheel and tire package came packed obviously with care with the way it was packed, the emails that were sent was helpful also and their website answered my questions and the most important part.....they make my truck look so much better. I would recommend for anyone looking to upgrade the look of their truck.
Marquette - really appreciate your great feedback, and we're glad you could see how much care we put into your order! Thank you.
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