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Custom Offsets (www.customwheeloffset.com) has a 4.4 out of 5 rating on OK.one, based on 104 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is good. 86% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-12.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast shipping times, noting that their wheel and tire packages arrive securely packed, undamaged, and ahead of schedule. Consumers also highlight the helpful customer service team, easy browsing, and the straightforward ordering process that ensures a proper fit for their vehicles. Some reviewers were not happy with customer service, reporting significant difficulties with getting timely assistance or resolving order discrepancies after purchase. A few customers experienced problems with incorrect items or mismatched bolt patterns arriving, alongside unhelpful responses regarding returns and replacements.
Auto-generated from all reviews of this business. For reference only.Great experience buying my wheels from them. Great price and super fast delivery. Having to decide which wheels were the best for my truck was a nightmare, but with their photo log of past customers was a breeze. Highly recommended.
Thank you so much for rating your experience with us so highly!
Thank you so much for rating your experience with us so highly!
This was my first order, recommended by friends. I thought was pricey at first but when you look at the big picture, they do all the work! AND fast! And the packaging was amazing. Less than a week from ordered to delivered. I will definitely order again!
Thank you for leaving us wonderful feedback!
Shipped out quick. Looks good and great value.
Thank you for choosing us for your build!
Thank you for choosing us for your build!
Bought a new set of name brand tires. They had a great price, very fast shipping and great communication.
We are delighted that you had a great experience with us. Thank you for taking the time to rate us!
Best on line buying experience..
Thank you so much for leaving us a stellar review!
Thank you so much for rating your experience with us so highly!
Excellent customer service. Made my purchase experience easy and fast. No hassle whatsoever. Love my new wheels and tires. Would definitely recommend to anyone looking for a new setup. Fair prices and a great selection to choose from.
Thank you so much for leaving us a stellar review!
With needing to have new wheels and tires so my studded winter tires could remain on the original OEM wheels I did some searching. Of all available options online I found Custom Offsets and their website the easiest to help with correct selection of what I wanted and needed. All options available were easy to make selections as well as follow along. All of my selections were in stock so I wasn’t facing waiting for back stocks or just waiting on them receiving what I wanted, and that in it self was excellent. I placed my order on a Friday and my complete package which included Ceramic Coating each wheel arrived safely and extremely well packaged on a crate with protection between each wheel. The delivery driver was helpful and friendly and was able to place the unopened order in front of my truck in the driveway. No issues whatsoever everything was complete and nothing missing. I am extremely satisfied with their service. My wheels haven’t been installed yet but will be by April 15th. I highly recommend Custom Offsets.
Thank you so much for rating your experience with us so highly!
The customer service was excellent, I had questions on my order as well as some issues with center cap sizes from the manufacturer but they were quick and responsive and sent out replacements. My whole experience has been great and I’d highly recommend going through custom offsets. The product and quality is great!
Your feedback is highly appreciated. Thank you so much for the review!
Great experience I ordered my wheels and tires on the 28th of March and had them on my SUV the 1st of April. Its my first time using Custom Offsets and let me tell you sitting at a tire store waiting for a mount and balance is a thing of the past. Its pretty sweet ordering a set of wheels and tires and having them show up mounted balance and ready to go. Highly highly impressed!!
Thank you so much for rating your experience with us so highly!
Great customer service and had what I needed in stock. Shipping was quicker than expected too. Will be back for sure
Thank you so much for rating your experience with us so highly!
I have a 2025 Bronco Outer Banks! The advisors that I worked with listened to what I wanted to accomplish and they knew the vehicle was upgrading wheels and tires on. They made suggestions and they were spot on. Thank you for the advice and professionalism. My Bronco looks fantastic!
Thank you so much for rating your experience with us so highly!
Of course there were technicalities but overall the experiences I had were great and the end result was a set of wheels that looks great on my Edge.
Thank you so much for rating your experience with us so highly!
Great tires and rims great price and great services
Thank you so much for rating your experience with us so highly!
Easy to work with made it easy They were fair priced and help out vets
Thank you so much for rating your experience with us so highly!
Ordered a set of new wheels and lo and behold, one came w the box busted open and the wheel damaged in not 1, but 2 different spots. Something hit it hard enough to bust through the rim guard on the front rim of the wheel and the back of the rim as well. Purchased shipping protection and guess what, they can’t replace the rim because they’re back ordered now and if possible they asked if id do a $50 reimbursement. Those options or I can send the whole set back to get a different set…awesome. Make sure you look up reviews about custom offsets before ordering. If not, you will be inconvenienced with the back and forth of unfair reimbursement or having to ship everything back to their warehouse in California at the cost of your own. It seems like they purposely send defective or blemished wheels to people because they know they’ll give customers such a hard time with the return process, the people will just end up keeping them. Horrible business, horrible quality control, and horrible course of action for customers. ***UPDATE***April 7th They are reimbursing $100 for the damaged wheel. Just going to keep the set up. Huge waste of time to keep going back and forth. For future reference just give a full refund for any wheels that are damaged. Especially when pictures are taken the same day, claim was submitted same day (while the delivery man was still there) and all the steps were followed per your site.
We’re really sorry to hear about your experience—this is absolutely not the standard we aim to provide. Receiving a damaged wheel and then facing limited resolution options is understandably frustrating. We’d like the chance to make this right—please reach out to our support team directly so we can review your case and work toward a better solution.
Easy ordering, Wheels shipped on time. When i received the wheels, the box containing the lugnuts had broken open and put chips in the clear coat of a brand new polished wheel. I sent a note to customer service after hours on a Sunday, they responded next day, shipped a brand new wheel and lugnuts, didn’t ask for the old to be shipped back. Fantasic customer service that is hard to find these days! Strongly reccommend!
Thank you for choosing us for your build!
Everything was great from start to finish. The wheels and tires look even better than I imagined.
Thank you for the great feedback! We’re glad everything went smoothly and that you’re loving how the wheels and tires turned out!
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