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Is Custom Offsets legit?
Custom Offsets (www.customwheeloffset.com) has a 4.4 out of 5 rating on OK.one, based on 104 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is good. 86% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-12.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast shipping times, noting that their wheel and tire packages arrive securely packed, undamaged, and ahead of schedule. Consumers also highlight the helpful customer service team, easy browsing, and the straightforward ordering process that ensures a proper fit for their vehicles.
Some reviewers were not happy with customer service, reporting significant difficulties with getting timely assistance or resolving order discrepancies after purchase. A few customers experienced problems with incorrect items or mismatched bolt patterns arriving, alongside unhelpful responses regarding returns and replacements.
Auto-generated from all reviews of this business. For reference only.
Extremely disappointed with my experience and the way this company handles customer issues and safety concerns.
Most recently, I purchased a set of 40” tires totaling approximately $3,600 through Affirm. Due to an address issue tied to my Affirm profile, the tires were returned to the company before I ever received or took possession of them. Despite the merchandise being returned to their possession and able to be resold, I was still charged approximately $900 in deductions/restocking fees. I understand oversized freight has costs, but charging nearly 25% of an order for merchandise a customer never received feels excessive and unfair.
What makes this even more frustrating is this is not my first issue with products purchased through this company.
I previously purchased a lift kit where the powder coating/paint prematurely failed and peeled within about a year. When I reached out, I was essentially told the company does not care and takes no responsibility.
I also purchased tires through this company and experienced major safety concerns. I had a tire bubble/failure within approximately 6 months and was told by an employee that it was my fault and I “must have hit something,” which I absolutely did not. I was told there was nothing they could do except buy another tire, and at no point was I informed about any manufacturer warranty process.
Later, I found out there actually was a manufacturing warranty that was never mentioned to me. Since then, I have had similar issues across multiple tires — a total of 5 tires showing the same type of problems. To me, this raises serious safety concerns. Tires are not just cosmetic — failures like bubbling, cracking, or defects can put lives at risk. Someone could have been seriously injured or killed if a failure happened at highway speed.
I tried to resolve these issues directly, but customer service has been extremely disappointing. Based on my experience, I would strongly encourage customers to carefully review policies, understand warranty coverage, and think carefully before making a purchase.
Reply from Custom Offsets2026-06-10
Thank you for sharing your feedback. We are sorry to hear you were dissatisfied with your experience.
Regarding the recent tire order, the shipping address was provided during checkout and was not entered by our team. The request to change the address was made after the order had already shipped, and the rerouting and return costs assessed were charges provided directly by the carrier. While we understand your frustration, these costs were incurred as a result of the shipment being redirected after dispatch.
We also take product quality and safety concerns seriously. In situations involving potential tire defects, manufacturer warranty coverage is determined by the tire manufacturer, and we regret if there was any confusion regarding that process. We appreciate your feedback and will continue working to improve our communication and customer experience.
Ordered a set of dx4 rebel wheels online , the process was as simple as it gets , I got exactly what I ordered in a timely manner at a reasonable price compared to the other online retailers and they have a lot of options.
Reply from Custom Offsets2026-06-10
Thank you for taking the time to leave us a stellar review!
C.O had the specific tires I wanted for my Power Wagon. They were shipped fast and were exactly what I was looking for. I would definitely use them again for tires.
Reply from Custom Offsets2026-06-09
We are glad to hear you found the specific tires for your Power Wagon and appreciated our fast shipping!
I've ordered from this company over the years, and they have always been consistent by listen to my specific requirements and provided excellent service. The They are very competitively priced and even offer a military discount.
Reply from Custom Offsets2026-06-09
Thank you for your loyalty over the years. We appreciate your trust in our consistent service and competitive pricing.
Great experience… This is my second set from Custom Offsets and they are fantastic… Always professional, knowledgeable, helpful and they ship fast… Had my new wheels in 4 total days !!! Highly recommend!!!
Reply from Custom Offsets2026-06-09
Thank you for your wonderful feedback, Billy! Thrilled you had another fantastic experience with your second set. We appreciate your loyalty!
Customer service was excellent tires and wheels come on a pallet wrapped very well no worries of damage definitely a great company to do business with.
I received my order sooner than i expected but shipper kept me posted, was wrapped with care to take of the wheels and tires. Very happy with my order.
Reply from Custom Offsets2026-06-08
Thank you for taking the time to leave us a review!
This is an update to my first review. They have redeemed themselves thanks to Geena with the sales management team. She called me after reading my first review with her goal being to help me by resolving the problem I had to experience with my dealings with Jackie in the returns department. Geena was very kind and has great customer service skills. She went ahead and returned the rest of my money that Jackie deducted ($2100 spent and $1200 returned) now I will be receiving the $900 that was taken from me. Geena also told me she will discount my purchase price on another set of wheels and tires that she will guarantee their Fitment if I choose to shop with them again. Thank you Geena you’re a great person and I appreciate you. I know your company appreciates you too. The way you handled the situation was 5 star. I gave you guys a 4 star rating due to Jackie but other than her I give you guys a 5 star rating
Reply from Custom Offsets2026-06-05
Adam, thank you for allowing us to work with you and correct our mistake. We look forward to working with you again.
Buying process was great. Competitive prices and they have a ton of inventory. Site is well laid out. I had some issues with quite old tires being shipped with my wheels and customer service was great in the end and im happy with the outcome. They made it right.
Original Review: Beware they ship tires up to 6 years old from their warehouse. If your buying performance tires this is a major issue as some tracks wont even let you run with tires that old.
Reply from Custom Offsets2026-06-02
Thank you for your feedback. We're glad to hear the ordering process, pricing, and inventory selection met your expectations. We understand your concerns regarding tire age and the return experience, and we're sorry we fell short. Our management team will be in touch.
Precision tires and rims package
Was wrapped in protective sheets
Beautiful once again ! 3rd time purchase from custom offsets!
Reply from Custom Offsets2026-06-01
Thank you for your continued support and for choosing us for your third purchase! We're thrilled to hear your tire and wheel package arrived well protected and looking great. We truly appreciate your loyalty and look forward to helping with your next build! Enjoy the new setup!
I have ordered a few different items from Custom Offsets. Always get what I expect. Yesterday, I received my latest order, no problem with order, however, shipping company did not tell me it was coming, didn't let me know it was delivered, the only confirmation I received was a message from Custom offsets requesting a review. At least they were aware it had been delivered! Nothing negative to say, just a little confused as to why there wasn't any communication from shipping.
Reply from Custom Offsets2026-06-01
Thank you for your continued support and for choosing Custom Offsets for multiple orders. We're glad to hear everything arrived as expected. We apologize for the confusion regarding the shipping notifications, as those updates are typically handled by the carrier. We appreciate you bringing this to our attention and will share your feedback with our team as we continue working to improve the overall customer experience. Thanks again for your business!
This place sucks, ordered spacers for my truck based on the salesperson advice, when I had my tires mounted by different company, much better price on tires, they told me the 1" spacers would make the tires rub much worse than the 5/8" ones I was talked out of by Custom Offsets. Now they are telling me that after 2 weeks on an order that takes 6 to 8 weeks to process, I cannot cancel my order. Unbelievable!!!!!!!!!!!
Reply from Custom Offsets2026-05-29
Hi James - we are extremely sorry for any confusion caused on our part regarding the spacers, and we understand your frustration. We'll be connecting you with a manager who should be able to get this all resolved. Thanks!
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