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Is Custom Offsets legit?
Custom Offsets (www.customwheeloffset.com) has a 4.4 out of 5 rating on OK.one, based on 104 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is good. 86% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-12.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast shipping times, noting that their wheel and tire packages arrive securely packed, undamaged, and ahead of schedule. Consumers also highlight the helpful customer service team, easy browsing, and the straightforward ordering process that ensures a proper fit for their vehicles.
Some reviewers were not happy with customer service, reporting significant difficulties with getting timely assistance or resolving order discrepancies after purchase. A few customers experienced problems with incorrect items or mismatched bolt patterns arriving, alongside unhelpful responses regarding returns and replacements.
Auto-generated from all reviews of this business. For reference only.
I have the opportunity to purchase a set of tires and wheels recently. I had actually spent months looking at different retailers to really no avail. Once I found custom offsets the information and then spoke with Greg it was easy. I got all my questions answered offered a great product and delivered quickly.
When I have a need they will be my first call. Instead of hours online hoping to find the right vendor to work with!
Reply from Custom Offsets2026-05-28
Thank you for your feedback Sam! Glad Greg could help you out
Custom offset had the best price an a fast shipping! I ordered wheels an tires, they came nicely stacked an wrapped on a pallet. No damage! Exactly what I was hoping for! Highly recommended.
Reply from Custom Offsets2026-05-26
Your feedback is highly appreciated. Thank you for the review!
This was the first time I’ve bought wheels or tires online and the entire process was awesome. I wasn’t sure about tire size that would fit my truck with an after market lift kit and was able to get someone from CustomWheelOffsets on the phone. He took the time to contact Nissan to make sure that I was able to maximize tire size. I ended up ordering wheels, tires, TPMS sensors and chose to have them ceramic coat each wheel. The order arrived in a reasonable time and was packaged very well. Very happy with my experience.
Reply from Custom Offsets2026-05-21
We are delighted that you had a great experience with us. Thank you for taking the time to rate us!
Very happy with how everything went and turned out. Customer service is excellent as well! Just from this experience I’d most definitely buy from fitment industries or custom offsets again! Also Steve is the goat
These are nice and polite people, the customer service is awful. I specified thatI was ordering the wheels and tires for a 1970 C1500 and even told them the center caps would be different. When they arrived with the wrong center caps. I called and talked to them and they said they would take care of it. They didn't, what they actually did was mail me the wrong set two more times. I called them and gave them the part number and even showed them an EBay auction. They said that I should buy them and they would pay for half. I told them that they were the ones that sold the package and needed to make this right, not half right. They agreed and said they would get them ordered. They didn't do that either. A week later I called them to see where the center caps were and was told that they didn't follow up on it but they would take care of it. They didn't. I called them back a week after that I called back and they told me the part didn't exist. Mind you this was after I gave them the part number and even showed them where to purchase them. They told me to order it and they would cover half of it. Weak sauce, no thanks. I will not be doing business with them again.
Reply from Custom Offsets2026-05-11
We appreciate your feedback and are truly sorry for the frustration and inconvenience you experienced throughout this process. We understand your disappointment, especially after multiple follow-ups and incorrect shipments. This is not the level of service we strive to provide. Thank you for bringing this to our attention, and we will be reviewing this internally and management will be reaching out.
Custom Offsets are great. They have a variety of choices for wheels and tires! I love the package deal, the tires come ready to put on my truck, balanced and all! I give them extra props for sticky weights, in my opinion it’s the only way to go. I won’t bother getting my tires or wheels from anywhere else. Customer for life.
Reply from Custom Offsets2026-04-27
We are thrilled to learn that you had a positive experience with us!
I made a call and ordered a set of rims and they were shipped that day and received them in 3 days and they were in perfect shape and looks good on my truck. Customer service was great.
Ordered the tires and tires came very quickly great price and variety of tires and rims if you’re looking to get into the rims and tires combo great company would recommend 100%
Had some problems with some backordered lights. Justin got a hold of me from service and gave me some products to choose from to replace it. He was all over it. I really appreciate the service. Great job. I will recommend.
Reply from Custom Offsets2026-04-23
We are thrilled to learn that you had a positive experience with us!
Custom offsets makes finding and buying tires and wheels absolutley easy even for a tire and wheel buying novice like me. Their recommendations for my specific vehicle and huge database of customer photos for tons of examples of offsets/tire sizes/ lifts and levels made it very simple of what to go with. 10/10 would recommend and use them again!
Reply from Custom Offsets2026-04-22
Thanks for taking the time to share your positive experience. We truly appreciate it!
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