Any issue becomes a nightmare
Was trying to buy a wheel and tire set. I settled on the rims but was having a problem finding the tire size I wanted. I wanted something beefier, all terrain to make the Land Rover look more off road ready truck then car. I set up my financing but never pulled the trigger as I was worried about buying something that wouldn’t fit. Next day got a text from one of their reps. I called them while I was traveling and told them what I was looking for. Told them I had stock suspension, ok with some rub at full lock, wanted an aggressive tread. He recommended a Radar tie he said he had on his truck. I bought it and waited the 7-10 days. When it showed up it was way too big for my car. No way out would fit without extensive modding, if that. Called to resolve the issue. They asked for pictures which I supplied. I separated the tires but they were still individually wrapped. Got the ok and asked to put back on pallet and if I could wrap them all back together. I did that. Then a couple days of back and forth as it seems that they only check emails once a day. So they say something, I responded. Seems they only check their email once a day because they email me, I respond within the hour, do what they ask, but won’t here back till maybe the next day. So every step is at least a day. Finally I get the pick up scheduled. Good to go. I send an email asking about status and about 5 days after it was sent they said they received the. They said they would have to inspect them and it should be 1 week before they would get back to me! It takes them a week to look at them!?! So here I am a week later, still nothing. I don’t want to put out money for new tires that I need for my inspection until I have this cleared up. Then I have to order the new set ( probably not from them) . So it seems that they have a good reputation but that seems as long as there aren’t any problems. Problems? Your stuck in limbo. Wishing I had just bought something local at this point. Very disappointing….