We had the worst experience with Renewal
We had the worst experience with RENEWAL BY ANDERSON. We met with the sales person and went through the process of picking new replacement windows for our home. The sales person suggested a particular set of windows to be mulled with the picture window we choose.The sales person when explained how the windows would operate or look because he didn’t have a sample of them. We took his professional suggest. A month later a gentleman came out and measured the windows and placed the order. About six weeks later we received a call to schedule the installation. We explained to the scheduler we would not be available to be present during the installation but we could have our neighbor let them into the home to complete their work, that was except-able so the install was scheduled. They arrived on-time and installed the windows. When we arrived home we went to inspect the job that was completed. As we looked at the picture window you could see the window locks to the side windows in the view of the picture window, very ugly and disruptive to the view out of the window. The we opened the windows that slide directly into the picture window, so with the side windows open you can’t look out the picture window because it’s blocked by the frames to the side windows. We installing called our salesman and told him that we did not like the windows and we were never explained that this window would have these intrusions blocking the picture window. He said he would contact his manager to see what they could do to rectify the situation. We received a return call later that evening by the salesperson stating that his manger said live with the window for a month or so to see if it wasn’t a problem at all and to see if we could live with it as is. We have called back several times to tell them that this window was absolutely not acceptable. We have never been called back to fix this problem. Every time we speak to someone they say they will have a Manger call us ASAP to fix the issue. Never a call!! The funniest part about this story is we had a customer service representative call us to ask us how our installation went, we explained that it didn’t go well at all and explained the situation. The representative apologized claimed she would look into this and make sure her direct boss would call us to resolve this. Never ever a call back. At this point we believe are only recourse is to take this company to court. This is unspeakable service after spending close to $16,000.00 for a product this is absolutely awful. We would never ever recommend this company to anyone, if it was possible to rate them as a 0 we would as you could imagine.