Projector only partially fixed, no refund of any kind.
While I appreciate Dalton's quick communication, I clearly explained the issues we were having with our projector after purchasing a lamp from Jaspertronics. The projector was lighting up, but it was overheating and the image was clearly discoloring and deforming before the projector shut off. I explained, through email that those two things were happening. He said that I should ship it over to be assessed and repaired. He told me that it was probably that it just needed a deep clean. On multiple occasions through the process, I had to initiate communication on if the package was received, if they had tested it, and if he had completed testing/fixed the problem. Each time, he was apologetic and said he was working on it. It felt as if I was initiating the process. He confirmed that it just needed a deep clean, so he cleaned it internally, said he tested it, it was functioning, and would send it back. We eventually got it back, and while it was no longer overheating, we still were experiencing discoloration and color banding on the image of the projector. When I brought this to his attention, he said that through "8 hours of testing" he never saw this kind of discoloration. I'm under the impression that he ran the projector for that long to see if it worked and didn't overheat, but never actually looked at the image. He then told me that that was a separate issue with the machine, and all he could offer was free shipping to take it back, and then I'd have to pay for a new part to fix that new issue. I don't trust sending it back. I would not recommend using this service or purchasing anything. Wish I would have had a better experience as Dalton was kind in the process, but does not seem to be competent in business, especially after reading many other reviews like this one.