Jaspertronics is a service parts dealer representing Projection Light Bulbs, DLP TV Bulbs, Stage Lighting, Medical and Dental Bulbs, Home Appliance Parts, HVAC Parts, and more. If you do not see your service part listed or have a question to help locate the correct part number, please do not hesitate to contact our support staff by email: [email protected] or call toll free @ 888-391-5596.
Is Jaspertronics legit?
Jaspertronics (jaspertronics.com) has a 4.6 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Home & Garden and its reputation is excellent. 89% of reviews are 4 stars or higher and 8% are 1 star; The business has replied to 20% of negative reviews; 9 of them were added in the last 12 months. Last updated 2026-08-11.
I am writing this letter to you in regard of exemplary service Dalton Ikenberry.
I am writing this letter to you as a token of appreciation and positive feedback for the outstanding customer service received from Dalton Ikenberry at Jaspertronics on July 15th. Dalton's, ability and smartness, as well as politeness in assisting was amazing and exceeded my expectations. I called him about my Mitsubishi DLP TV purchase of the WD73738 projector lamp not adequately fitting. Dalton explained to me in detail that there are several things that can cause fit issues with these TVs and lamps. These TVs are like giant projectors with a screen attached. There was a bit of an oversight with them, and they were made without air filters. This can lead to all sorts of issues. One is the lamps will start to burn too hot, and the plastic bulb compartment and connectors will warp ever so slightly. The best solution is to swap the lamp from the new housing we sent you into the old housing you are replacing. This old housing will be warped alongside the TV and should still fit with ease. Dalton even provided a video showing me how to proceed with the process. My husband is absolutely thrilled because this is his favorite television and has a part of our family several years. Carl did not want to throw out this television any time soon. At any rate we will try it over the upcoming weekend, and I am sure we will have good success.
It is because of this exceptional service we will continue to buy from Jaspertronics when we need any type of projector lamps bulbs. Also recommend friends as well as family for future bulb purchases. Jaspertronics beat the competition hands down and is second to none. Kudos to you Dalton you rock!!!
You can rest assured that when you choose to purchase with Jaspertronics, you're getting quality and integrity backing that transaction. Piper and Dalton have been exceedingly professional and accommodating both in my queries and requests. Their customer service is beyond reproach.
Projector only partially fixed, no refund of any kind.
While I appreciate Dalton's quick communication, I clearly explained the issues we were having with our projector after purchasing a lamp from Jaspertronics. The projector was lighting up, but it was overheating and the image was clearly discoloring and deforming before the projector shut off. I explained, through email that those two things were happening. He said that I should ship it over to be assessed and repaired. He told me that it was probably that it just needed a deep clean. On multiple occasions through the process, I had to initiate communication on if the package was received, if they had tested it, and if he had completed testing/fixed the problem. Each time, he was apologetic and said he was working on it. It felt as if I was initiating the process. He confirmed that it just needed a deep clean, so he cleaned it internally, said he tested it, it was functioning, and would send it back. We eventually got it back, and while it was no longer overheating, we still were experiencing discoloration and color banding on the image of the projector. When I brought this to his attention, he said that through "8 hours of testing" he never saw this kind of discoloration. I'm under the impression that he ran the projector for that long to see if it worked and didn't overheat, but never actually looked at the image. He then told me that that was a separate issue with the machine, and all he could offer was free shipping to take it back, and then I'd have to pay for a new part to fix that new issue. I don't trust sending it back. I would not recommend using this service or purchasing anything. Wish I would have had a better experience as Dalton was kind in the process, but does not seem to be competent in business, especially after reading many other reviews like this one.
Reply from Jaspertronics2026-06-03
Thank you for taking the time to share your experience. We appreciate the opportunity to clarify what occurred during the repair process.
When we initially received your projector, the primary issue reported was that the unit was overheating and shutting down. During our evaluation, we found that the projector's internal cooling system was heavily contaminated with dust and debris, preventing proper airflow. Before service, the projector would shut down within minutes due to overheating. After a complete internal cleaning, the projector was able to operate normally without overheating, which resolved the primary failure that prompted the repair.
Regarding the image quality concern, the symptoms described after the projector was returned were not present during our testing. The projector underwent extensive operational testing in our facility, including approximately eight hours of runtime, without exhibiting the color-related issue later reported. Because intermittent image defects can sometimes take time to develop or may be caused by separate internal components, we were unable to identify or duplicate that specific symptom during the original repair process.
When you contacted us about the remaining issue, we did not refuse assistance. We offered to bring the projector back at no charge for shipping or additional labor so we could further diagnose and correct the problem. The only potential cost would have been any replacement parts required if a separate hardware failure was identified.
We understand your frustration that the projector was not fully restored to your expectations after the initial repair, and we regret that you felt communication could have been better throughout the process. Our goal is always to resolve issues completely and stand behind our work, which is why we remain willing to continue working on the projector without additional labor or shipping charges.
We appreciate your feedback and are here anytime you would like to reach out and discuss!
I bought a projector bulb and it had a 90 day warranty. It went out after two weeks. They wanted photos, videos and made it almost impossible to get a replacement for a clearly defective product. I sent several emails with photos. I would not recommend this company. Live and learn! I
Knew exactly what I was looking for, found it and sent me an invoice for approval.
Once approved, the order was in the mail that day and arrived 4 days before it was needed.
Mahalo
Failed products & They Do Everything Possible to Get Out of Being Responsible for Their Failed Products
Do not buy from this company. They are not helpful, they’re accusatory to customers, and their products fail quickly. Purchased a projector lamp with housing from them in June. After about two months our projector showed it needed replaced. Contacted them and was written off that it was the projectors timer and not the lamp. Month and a half later the lamp went completely out and failed. Contacted Jaspertronics again with photos of the failed lamp. They then asked to provide more photos, which I did of all sides of the lamp and housing.
Then after that they tried saying they couldn’t find the order from my username.
Then after I told them I had changed my username (I only have one eBay account) they tried saying I needed to contact them from the eBay account I purchased the item from. When I told them this is the same account, the username is changed, they told me I was messaging them from their main item listing and not the actual purchase listing and “anyone can do that” which was false.
I was going into the previous purchase itself (on the one and only account) to contact them.
Then when I went as far as providing my old eBay username, they then said it was out of the 90 day window and they couldn’t help me despite telling them I contacted them in August.
They brushed me off again and said it was just the timer in August.
I highly recommend reading all of the reviews because there are other customers who have had the same issues with this company.
AMAZING PRICES AND ABOVE AND BEYOND CUSTOMER SERVICE!
Seriously, I was in a real pickle. Our projector burned out right before a huge performance we needed it for.
I got on the phone with Trenton and it was as if I hired a personal concierge to guide me through the troubleshooting and installation.
They next day delivered the lamps and filters and Trenton even helped when we were getting an error! He didn't need to but he did anyways. He downloaded the manual and helped me scour it until we solved the problem.
Why can't every business have people like Trenton? That's what I wanna know!
We've used Jaspertronics for some unique projector lamps at very competitive prices. None of the lamps have failed. Shipping is always very quick, and communication is great.
Support & Customer Service A1 These are your PROJECTOR MUST HAVE GUYS
Excellent Service from Jasper Electronics
Rep DALTON was exceptional great to deal with and was very helpful with fixing & Servicing my Optoma Hd 146x
THANKS GUYS
While there was a problem with the first lamp received for an old Sony projection tv, the company was very helpful with suggestions and in the end a successful replacement lamp.
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