MasterSpaPartsOnline

I wasn’t sure what filter to order for…

I wasn’t sure what filter to order for my hot tub with your system you were spot on. Thank you

Friendly people prompt service order…

Friendly people prompt service order arrived sooner that promised

Ordering was easy and shipping the…

Ordering was easy and shipping the items came right on time and well packaged.

received order fast and right items…

received order fast and right items order received.

Supertech

The customer service rep was friendly , knowledgeable and honost.Service was fast and easy.

Great friendly service !!!

Easy to order

It was easy to find the part that I needed and it arrived much quicker than I expected.

Easy to order and part arrived quickly

The sales rep gave over the top help to…

The sales rep gave over the top help to me, even noticing that the items that I initially ordered were not for the same system...called this to my attention and corrected the addresses for shipping and billing. She went far above I expected from online ordering. I am thankful for her help.

Bryan MayUnited States · 1 review · Experienced 2024-11-12 · Posted 2024-11-14

I was sent a defective filter and Masterspaparts wont replace or refund it

I was sent a defective filter. An expensive one at that. When I reachout to this company. I was asked to send photos of the filters that came in the box along with the packing list. I did. serveral emails follwed asking for pictures of the defective filter. I sent pics of 3 filters. The defective, the EcoPure filter and one of the filters that was being replace. Each picutre had a caliper measuring the diameter of the threads that screw into the filterr basket ports. the defective filter was 1.25 millimeters larger than the w other filters. Instead of correcting the issue by offering a refund/replacement. The rep messaged the manufacture in which the asked to see the threads of the defective filter and wanted to see the port where the filter screws into. Common sense. Its underwater and I would have to drain my hotub to get the pics. The rep sent the pics to the manufacture and the stated "The have calipers and your mesured in the wrong spot. I make custom automotive parts, so I know how and where to measure. Not only did I measure one place. I measured all axis's x/y a/b so I know my measurements were accurate. Bottom line instead of fix an issue, Masterspaparts pushed it off the vendor where the will not be responsible to the replacement. Another note, It

Was able to navigate parts department…

Was able to navigate parts department easily and make a purchase. Time span between order placement could be better seeing there was a third party supplier involved

Part worked perfectly and my water is…

Part worked perfectly and my water is very clean. Thanks for your help in picking the correct parts

Received items timely and website was…

Received items timely and website was very clear and easy to use. No travel time required.

They helped me find my product and made…

They helped me find my product and made ordering easy.

Speedy service

Jeff KoenigUnited States · 2 reviews · Experienced 2024-06-21 · Posted 2024-07-09

Master Spa Parts resists honoring warranties

Master Spa Parts sold me a spa cover almost 2 years ago advertising a 3-year warranty. When the cover started cracking after normal use, MSP began denying warranty service all the way up to the top (president Keith Hueffner). Their reason? It was missing a tag (a violation of federal law)! Despite clear statements on its website that it provides its own warranty, it blamed the manufacturer for refusing to cover the deterioration. The company has spent hours at a greater cost to itself vs. the comparatively low cost of just honoring the "exceptional customer service" it advertises and sending me a replacement skin. This kind of behavior usually indicates ego is involved, because it isn't a good business decision at all. Buyer beware - this company resists warranty issues!

Quick and easy order

Shipping was longer than anticipated

Shipping was longer than anticipated. It took several days over its expected delivery date but besides that I would definitely use this company again for my filter needs.

Website is very easy to use and…

Website is very easy to use and customer service reps are very friendly and knowledgeable.

Great selection of parts

Great selection of parts. When you can't find what you need they are great if you call.