No sense of urgency to complete claim
I regret switching to Clement’s Worldwide for my car insurance. The lack of basic infrastructure should have been a red flag from the start—there is no online portal to upload documents, track claims, or even make payments. Everything is handled through long, disorganized email threads. I was recently involved in an accident in Italy, and the claims process has been extremely frustrating. Communication is slow and inconsistent, often taking several days just to receive a response. I even requested a phone call to discuss my claim and never received one. Meanwhile, my car is sitting in a tow yard accumulating daily storage fees, and I’ve been told the claim could take 30–40 days to process. That’s a long time to wait with zero support or urgency from the insurance company. For comparison, my previous provider handled a similar situation quickly and professionally—my claim was resolved within a week, and I was provided with a rental car during that time. I switched to save money, but this experience has made it clear: you get what you pay for. I would not recommend Clement’s Worldwide based on the lack of responsiveness, poor communication, and inefficient claims process.