I will never support this company…
I will never support this company again, and I would encourage others to think twice before doing business with them. I canceled my subscription, but for some reason the cancellation never processed. I needed to pause my subscription for just one month so I could afford life-saving medication. Because they didn't take the payment until three days after it was due, I reasonably believed the cancellation had gone through. When I contacted customer service and explained the situation, they refused to issue a refund. Apparently, a $20 charge was more important to them than showing any compassion or understanding for a customer facing a serious medical situation. What is most upsetting is not the money itself—it's the complete lack of humanity. A company that cannot make an exception or offer a refund under these circumstances has made it clear where its priorities lie. It's hard to understand how retaining a $20 payment is worth more than treating a customer with basic decency and empathy.