Live Edge Solid Wood Shelves not Live Edge or Solid Wood
Ordered live-edge shelves. Was told they’d be shipping from the US warehouse, then received shipping confirmation from Shenzen. Tried to cancel and was told that the item had already left the warehouse and there was no way to intercept, and that I would need to pay for a return. The shelves arrived damaged and were absolutely not live edge or real wood. Customer service was no help, sent several emails that I am very confident were AI generated, and refused to issue a pre-paid shipping label. I was able to dispute with my credit card, and received an email from someone claiming to be a customer service agent begging me to send them money through a new link, and stating that they’d likely lose their job if I didn’t. Nothing but hassle, lies and scamming.