warranty problems
On January 15, 2026, I purchased a SaunaBox Pulse Pro. After only a few days of using the product, I noticed it was not performing as expected. This prompted me to reach out to SaunaBox customer service for assistance. After conducting tests with the support team, it was determined that one of the heating panels was faulty. On February 12, 2026, SaunaBox informed me that a replacement panel would be shipped to resolve the issue. As of today, April 8, 2026—almost two months since the initial promise—I have yet to receive the replacement panel. Each time I contact SaunaBox, I am met only with excuses and no concrete solutions. Warranty Concerns Based on this experience, I advise potential buyers to be cautious. SaunaBox does not appear to stand behind their products or honor the warranty promises they make.