Horrible service, poor communications.
My sister and I are appointed co-executors of my late father’s estate/will in Mar 2023. We have been working with Derek(probate specialist) and Andre(attorney thru T&W). At first things were slow and Derek said they had a “new to t&w” atty. for us to work with. Their communication didn’t involve both of us many times despite Derek saying he’d include us both and it’s not an issue. We even asked if there had to be a single executor but he said he can accommodate us both and that we’d both get exact same correspondence. He sent an email which was only sent to one of us stating they were closing our account if we didn’t reply in a months time Feb 10. It went to my sister’s spam folder and we just realized it mere days later and I emailed Derek immediately. His response was, “we didn’t receive contact by March 12th and closed your case, wish you best of luck”. All I wanted was communication to both of us so we can get my dear father’s case resolved. My father’s case was as simple as they get, had a good will and no objections by any heirs involved and he didn’t have a business, etc., EASIEST OF EASY CASE. We chose the lawyer option so that things go as smoothly as possible as both executors are very busy, I’m going thru a messy divorce and my sister battling debilitating health issues while obtaining her masters degree. You’d think that’d matter, just a little but, no. They have washed their hands of us “trouble makers” now. They got our money, on to the next, right? You’d think they’d want to save face, especially knowing the attorney they appointed us was new to the court district(term unsure) and sucks with effective communication, sure has plenty of time to do YouTube videos but can’t give us the right person’s papers. Example:Upon sending one document to my sister he put my father’s cover letter with some other parties info/papers attached to it. Then he didn’t resend the correct info. I emailed Derek several times with no clear answers after his Oct 2024 email to me stating that he “thinks” we’re on the home stretch and things are almost complete. I tried several times to use the website’s chat function but to no avail. Best of luck? What are we supposed to do now, they have all our information and released back to us nothing. I would think they’d would at least provide us the packet with what has been done, what still needs to be done and court documents. I wouldn’t use this company if my life depended on it and this conduct, especially with such sensitive legal matter is utterly reprehensible. No excuse, especially when they know, if they bother to look, I wasn’t sent the cancellation email, an executor to the will. I know in absolute certainty that I didn’t get a cancellation email, woulda responded immediately. I wasn’t sent half the emails. Also, T&W has both our phone numbers and that is usually a better way to reach someone when something as serious as this is about to occur. No call either. No attempt at meaningful contact, just best of luck, huh? We wish to get this completed as we are essentially stranded and owe taxes on the estate with no way of knowing how(I’m out of state). Stated in my email to Derek that we still wish to get this done and I would put aside differences up until now to constructively get this done. Trust & Will, it’s in your court now, so to speak. Doubt they’ll do anything though.