Horrible support, overpriced services
I have used this service since 2018, paying an annual subscription fee, which renewed last month. Only I found today (with no notice) that I had been moved to a lower plan, my previous one no longer existing, and would need to upgrade to get basic features I have used for years. The new plan rate would be more than double my existing rate. When I cancelled my plan and contacted customer support, they indicated they refused to refund the year's subscription fee, despite it just renewing this last month. I am incredibly disappointed at the unprofessional behavior of this company. I don't know if they have new owners, or what their issue is, but I highly recommend not using PandaDoc.