No consideration for customers
I have been using Wellhub from my employer since Jan 2026. Not so happy with .. since January I have face 2 technical issue in booking my favorite gym. I had to return back on the way to the gym due to technical issues. Lately since April 2026 my favorite gym was removed from my plan and placed in the highest plan possible which is quite unaffordable , without any prior notice in the change of plan. Any upgrades to the next possible higher plan is acceptable but this is surprising to me. I have downgraded my plan from silver to bronze. Please do consider the customers before making any drastic changes like this. This is what makes a difference in customer experience more valuable than just a regular service.