I have been trying since 6/7/2026 to…
I have been trying since 6/7/2026 to get an issue resolved. I purchased a watch for my husband and it doesn’t work. Original Grain has requested a video of the watch not running before they will work with me. I have made multiple attempts to send the video for some reason their system doesn’t accept a video recorded on an iPhone 16. I have sent the video by email and Dropbox as requested and no response. To require a video to document that the watch doesn’t work seems a bit much. I just want to return the useless watch and have it replaced.