Wamble shining bright
Not going to fib, I was 50/50 on placing my order, but after looking at many of the positive reviews, I decided to take the plunge - happy I did - my only glitch was receiving a partial shipment of a chandelier without communication that it would actually ship in two crates. I contacted customer service right away and within a couple hours I had my update and answers - not but a few days after that, I received the remainder of my purchase - carefully packaged/crated and zero damage - within two days of that I had it fully installed and shining bright! My clients are pleased, I’m pleased and will share that while initially apprehensive, Residence Supply was very pleasant and professional to interact with. Communication along the way would have eased the panic of receiving an only a partial package - but outside of that hiccup - we’re very pleased! I will add that while working on a residential remodel project for eight months and interacting with countless vendors and trades, RS’s response time and communication was prompt - I am still waiting on answers from a local vendor and it’s been nearly two weeks of phone tags and chasing down emails - which makes my job all that more challenging so it’s nice that Residence Supply takes customer service seriously! Thank you - look forward to future orders. We love our Wamble Chandelier!