Outstanding Customer Service
On April 14, I contacted Curiosity Stream about my subscription made the previous day. I had inadvertently subscribed, thinking I was on a different online site after much browsing for something else entirely. I was helped by Nikka, and found her assistance most helpful, even pleasant. My goal was to cancel the unwanted new subscription and have my annual fee refunded. She patiently heard my explanation of my ordering error and politely and sympathetically granted my request. I await the refund showing up on my card statement, and am quite confident that it will, given Nikka’s sincere desire to help, and professional knowledge and demeanor. If all of the Curiosity Stream customer service reps are as good, it is a special business model indeed! Thank you, Nikka!