CuriosityStream is a global nonfiction subscription video-on-demand streaming service.
CuriosityStream (curiositystream.com) has a 4.7 out of 5 rating on OK.one, based on 106 user reviews collected here. It is listed under Media & Publishing and its reputation is excellent. Praise is nearly unanimous, with 94% rating it 4 stars or higher; The business has replied to 57% of negative reviews; Reviews mostly discuss Customer service, Refund. Last updated 2026-08-12.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful support staff for being extremely professional, kind, and exceptionally quick to resolve various refund requests and account access issues. Consumers also deeply appreciate the wonderful streaming content available on the platform and describe their frequent interactions with the customer service team as truly fantastic. Some reviewers were not happy with unexpected auto-renewals and sudden subscription price changes applied without receiving clear prior notice. A few other people noted experiencing frustrating communication difficulties when trying to reach customer support or successfully cancel their active memberships.
Auto-generated from all reviews of this business. For reference only.Franz was very helpful and patient as I had to go through multiple steps to get things right so I could reactive my curiosity stream account. He suggested a little trick of using a different browser to update my payment information. (that was what needed to be done before I could reactivate my account and I was getting errors using Google Chrome). It worked great and now I have my subscription back!
Marlo very kindly changed my email address as it can not be done so manually. Very quick reply and very polite, not to mention helpful. Cheers Marlo!!!
I love this platform since the day I discovered it, but I wanted to leave a positive review because I had a problem which was perfectly and easily solved by the Customer Support team (Bernadett on my case). They responded with a very detailed response and were very kind with all the questions I had. I'm very happy to know that a platform I love so much also has a so much professional and helpful customer service.
Jess’s was extremely helpful in assisting me to cancel my membership ( automatic renewal cancelled for the next billing cycle ) and refunding 50% of the current. She was patient thorough and helpful and went above and beyond
Customer service unexpectedly very nice and prompt. Will resubscribe with this company willingly.
Customer support from Franz. I had trouble on the app with my new lifetime subscription and he set it up for me while on a chat. So very polite and professional - a wonderful representative for your company.
Interesting documentaries - science, history, mathematics etc. Easy and affordable subscription and set-up. Site navigation is straightforward. Support and staff helpful, well-informed and friendly. Thanks CS!
Great customer service and excellent collection of videos. We like it very much.
I contacted customer service to have my email updated. Went smooth and quickly.
They changed my plan secretly and added a bunch of services to it, then proceeded to charge me without notice. What should have been $38 turned out to be $101! Disgraceful scam. Stay away and read the other negative reviews! This issue is well known to them but they don't address it. Figures.
Hi Soma, oh no! That's not the experience we want for you. We encourage you to email [email protected]. Our friendly team will get back to you quickly and help make this right. We hope you stay curious.
Bernadette was a star. She really helped me with my account. I had to close the account and I got a refund for my annual bill which really helped. She did a great job and was a real pleasure. Sadly, I did not get a refund of the past three years that I did not use the service.
Not only the content/programming, but most importantly the SERVICE and SUPPORT... great people!
Customer service was awesome as well as the streaming service in general. I would highly recommend them!
A great service, many interesting things to watch. And fantastic customer service. I had thought I updated my listed email address, but notifications were at my old email address about it renewing and that there was a cost increase. Unfortunately, due to my personal circumstances at the moment, I can't afford it. I didn't notice it until the charge went through on my credit card. They were very understanding and they helped me straight away with cancelling and getting a refund. I appreciate it so much. I don't think that every company would do that. I look forward to being able to re-subscribe once I can.
Great company. Bernadett in customer service was exceptional! Absolutely love the programming!
I canceled my subscription as I do not remember ordering it. Nikka was great. After getting some information she needed, it was done! A few minutes is all it took. I was so impressed I told her she was a great representative of the company and I might even think about signing up. Is Nikka is an example of your employees and this is how easy you are to work with, I am duly impressed. Thank you
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