CuriosityStream is a global nonfiction subscription video-on-demand streaming service.
CuriosityStream (curiositystream.com) has a 4.7 out of 5 rating on OK.one, based on 106 user reviews collected here. It is listed under Media & Publishing and its reputation is excellent. Praise is nearly unanimous, with 94% rating it 4 stars or higher; The business has replied to 57% of negative reviews; Reviews mostly discuss Customer service, Refund. Last updated 2026-08-12.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful support staff for being extremely professional, kind, and exceptionally quick to resolve various refund requests and account access issues. Consumers also deeply appreciate the wonderful streaming content available on the platform and describe their frequent interactions with the customer service team as truly fantastic. Some reviewers were not happy with unexpected auto-renewals and sudden subscription price changes applied without receiving clear prior notice. A few other people noted experiencing frustrating communication difficulties when trying to reach customer support or successfully cancel their active memberships.
Auto-generated from all reviews of this business. For reference only.Customer Service is amazing. My Subscription renewed automatically, I wanted to cancel because I will not able to watch due to my school. KD Riviera is phenomenal, she gave me the options and promptly cancelled my subscription. I will definitely recommend Curiosity Stream and will get back on it after school. Thanks again Riviera!
Had great costumer service from them. I was charged for the subscription I thought I had cancelled since I was not using the App they were able to send me a refund and ensure my subscription was cancelled did all the communication through email. Had a very positive experience with this platform.
Great support staff! I needed to cancel due to lifestyle change on my part. CS continues to be a great service, but I can't take advantage of it anymore. I asked for clarification and Jessa M. was my guide. She was prompt, courteous, and professional. I braced myself for the usual nightmare of double-talk and delays, but none of that. She cut to the chase and provided fabulous support throughout the process. She's a great example of how customer service should be!
I'm so happy to have had the help from Curiosity's quick and friendly service. My questions were answered, problems solved, and I've come away with enough respect for the customer service that I might actually stay with the service in the future. I believe this kind of customer service help is deserves business, and as much as I'm able, I'll bring mine here. I sincerely appreciate the help!
Over here in Portland OR, I’ve enjoyed C-Stream for years, until access “went bad” abt a year ago. I tho’t: let’s try once more, reached Jessa, yestdy’s angel in the flesh, funny and smart!; worked with me for an hour until system finally, reluctantly accepted “sign-on.” I’m thrilled w/ your great programming (paid for all along) again available, and oh-so-grateful for ONE of my cyber problems checked off the list. I now count Jessa as a personal friend (alas, 3000 miles apart). She more than deserves the laurel crown!
Excellent customer support from Franz on the chat feature. My subscription purchase wasn't great tho. The purchase price was never disclosed before or after I signed up for a one year subscription. Even the receipt did not list what had been transacted to my card. I had to go into my bank account. This problem and an issue about the cost of the subscription led me to customer service. I gave a 5 star review because of the excellent support I received after contacting chat support. The content and streaming service are great and what I was hoping for. I'll keep this for a year. I could not find a way to turn off auto pay except to cancel the subscription.
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