CuriosityStream is a global nonfiction subscription video-on-demand streaming service.
Is CuriosityStream legit?
CuriosityStream (curiositystream.com) has a 4.7 out of 5 rating on OK.one, based on 106 user reviews collected here. It is listed under Media & Publishing and its reputation is excellent. Praise is nearly unanimous, with 94% rating it 4 stars or higher; The business has replied to 57% of negative reviews; Reviews mostly discuss Customer service, Refund. Last updated 2026-08-12.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful support staff for being extremely professional, kind, and exceptionally quick to resolve various refund requests and account access issues. Consumers also deeply appreciate the wonderful streaming content available on the platform and describe their frequent interactions with the customer service team as truly fantastic.
Some reviewers were not happy with unexpected auto-renewals and sudden subscription price changes applied without receiving clear prior notice. A few other people noted experiencing frustrating communication difficulties when trying to reach customer support or successfully cancel their active memberships.
Auto-generated from all reviews of this business. For reference only.
Good customer service, but refund process could be smoother
I recently requested a refund after my annual subscription auto-renewed on January 4th. I had cancelled just two days after the renewal, and given that the subscription price had changed significantly, I felt it was reasonable to expect an automatic refund rather than having to go through the request process.
That said, Franz from the customer support team was excellent throughout our communication. He was understanding, responsive, and ultimately processed my full refund of $47.99 as a one-time accommodation. The entire exchange was professional and courteous.
My only criticism is that for cancellations made so quickly after an auto-renewal the refund should really be automatic rather than requiring back-and-forth emails.
Overall, I'm satisfied with the outcome and appreciate Franz's help.
I've enjoyed CuriosityStream for years.
When I had to cancel, they were very friendly and helpful, as I knew they would be.
I still highly recommend CuriosityStream for their excellent contect and great customer service.
I reached out to them as I had accidentally subscribed to their services and I asked if I could receive a refund. Their response time was amazing and they understood my concern and issued me a full refund.
In the instance it was my mistake that I actually logged onto the wrong website, realised my mistake contacted your company, and they have been over and above resolving the situation and even giving me back a refund.
Thank you for your patience and understanding in my situation, gladly recommend your website to future clients who actually pick the right thing.
Prompt help with my bill!
I had been awaiting a response for a week in my emails. I decided to open a chat, spoke with Marlo Rivera and all was taken care of in less than 2 minutes! I am still happy with my service with Curiosity Stream and Marlo was very kind.
Forgot to cancel my auto-renewing subscription and got billed for another year but customer service helped me with the cancellation and a refund.
I thought it was nice that they also offered documentary suggestions for what I would be interested in watching when I mentioned that I don't use the service enough to pay for it.
Marlo Rivera was helpful, polite, and offered me a discount. But what I enjoyed was that he would have helped me even if I had cancelled my subscription
I initially purchased CuriosityStream for my Dad as a birthday gift and he really enjoyed it. Lots of great programming. And when it was time to cancel their Customer Service department was a huge help and took care of things quickly and easily. Big shout out to Franz! :)
Customer service was excellent. Only draw back was auto-renewal without warning ...only once a year - if you didn't mark your calendar, the day came and then you were on the hook for another entire year with no means to cancel. Wrote management immediately, however being a holiday weekend they didn't et back to me as soon. Bottom line - they worked it out were I should see a full refund.
Enjoy Curiosity Stream however they have priced themselves out. Sad
Couldn’t really rate the streaming service itself because I never really used it.
But the customer support department is a 10/10! Had a really strange issue with a hacked account and strange charges on my bank account. They fixed it and refunded the charges!
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