CuriosityStream is a global nonfiction subscription video-on-demand streaming service.
CuriosityStream (curiositystream.com) has a 4.7 out of 5 rating on OK.one, based on 106 user reviews collected here. It is listed under Media & Publishing and its reputation is excellent. Praise is nearly unanimous, with 94% rating it 4 stars or higher; The business has replied to 57% of negative reviews; Reviews mostly discuss Customer service, Refund. Last updated 2026-08-12.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful support staff for being extremely professional, kind, and exceptionally quick to resolve various refund requests and account access issues. Consumers also deeply appreciate the wonderful streaming content available on the platform and describe their frequent interactions with the customer service team as truly fantastic. Some reviewers were not happy with unexpected auto-renewals and sudden subscription price changes applied without receiving clear prior notice. A few other people noted experiencing frustrating communication difficulties when trying to reach customer support or successfully cancel their active memberships.
Auto-generated from all reviews of this business. For reference only.Due to my own failure my subscription automatically renewed for which I wasn’t ready to renew. After I contacted help at Curiosity Stream I was very pleased with their solution. So very well handled and so professionally resolved. Many thanks to Bernadett!
I originally subscribed to this service over a year ago. I totally forgot to watch it as I was traveling. On Jan 19, 2026 I emailed them asking them to cancel. I received a response leading me to believe it had been taken care of. Today, April 19 I received an email asking me to update my card on file so they could charge a new annual subscription. Fortunately, the card on file was expired. I had to use my computer to access their website to cancel as I was unable to do it on the phone app on my phone. I do not recommend this service due to scamming people for subscription renewals after submitting cancellation requests.
Hi there, we’re really sorry for the frustration this caused. That’s not the experience we want for our subscribers. It sounds like there may have been a misunderstanding around your cancellation request, and we’d like to take a closer look to make sure everything is fully resolved. Please reach out to us at [email protected] so we can review your account and make this right. We also appreciate your feedback on the mobile cancellation experience and will share it with our team.
I didn’t want a streaming service. I somehow signed up for it thinking I was signing up for something else. I am old and it was easy to make this mistake but Curiosity returned my money when I told them what happened. Great company to do business with.
On April 14, I contacted Curiosity Stream about my subscription made the previous day. I had inadvertently subscribed, thinking I was on a different online site after much browsing for something else entirely. I was helped by Nikka, and found her assistance most helpful, even pleasant. My goal was to cancel the unwanted new subscription and have my annual fee refunded. She patiently heard my explanation of my ordering error and politely and sympathetically granted my request. I await the refund showing up on my card statement, and am quite confident that it will, given Nikka’s sincere desire to help, and professional knowledge and demeanor. If all of the Curiosity Stream customer service reps are as good, it is a special business model indeed! Thank you, Nikka!
I love the content curiosity stream provides its among the best!
Had cut back and eliminated most streaming services because they weren't being used. Thought I canceled this one too, even deleted the app. Saw the charge show up for an annual renewal. Contacted them via the chat and Jessa was able to process the refund for me. This will be one I come back to in the future.
I am disappointed in this streaming channel. It has very limited documentaries and very limited categories. I was hoping for loads of documentaries on subjects of interest and learning but this certainly lacks. I wish I had paid for a month instead of a year and I hope they will add a lot more documentaries then they have right now. If any of your family members like true crime, this is certainly not the place to go.
Hi there, we’re sorry to hear Curiosity Stream didn’t meet your expectations. We understand how important it is to find content that matches your interests, and your feedback on our catalog and variety is very helpful. Our library is always growing, and we’re working to expand both the depth and range of topics available. If you’re open to it, please reach out to us at [email protected]. We'd be happy to take a closer look at your account and help make this right.
My issue was resolved professionally and expeditiously.
i didn't realize my subscription was due to renew a few days ago and the money was taken from my bank account. things are a bit tight right now, so i wanted to try to get a refund. i didn't hold out much hope, but when support answered the chat, he was SUPER friendly and understanding. he immediately offered me a one-time renewal and was incredibly kind and polite the entire chat. THANK YOU for such stellar service! 🙏
I am a new customer of Curiosity stream and am already very happy with their customer service. made an error while signing up for the service, but a quick email to customer service brought Nikka to the rescue! She promptly helped me resolve the error in a kind and professional way. Thanks, Nikka, for providing a positive customer service experience!
Dreadful. First they double the price of subscription and then charge my bank without prior notification. Trying to get a hold of their so-called "customer service was a complete waste of time: no one answers the phone, no one responds to the chat. PLEASE NOTE: These problems are a COMMON COMPLAINT. Check out the internet. Curiosity Stream charging higher prices without notification and zero customer service on the issue are a wide-spread issue.
CuriosityStream provides excellent content and professional, prompt, and friendly customer service
Franz the customer service representative was understanding and still did as they should when someone asks for help in a certain situation. I recommend using their customer service and services
I've had Curiosity Stream for many years, and have really just exhausted the titles I'm interested in. I called to cancel, and the customer service rep, Jessa M., was not only helpful in making that happen, but very personable. I may return at a later date if I see more space/science related titles.
Very impressed with swift and helpful response when by mistake I signed up for a documentary service when I prefer to watch film and drama series
Fast response even during weekend. Very polite.
Used the customer service team to assist me and they were prompt in handling my request.
FRom Bulgaria: I can get only positive assessment for everything: quality and quantity of the contents, customer service staff and especially Ms. Aira Castanares. I wish you fair winds in your business.
I first signed for a special deal so my first year subscription was very affordable. I enjoyed the documentaries that I had not heard of before. Now that I no longer have time to watch, Jessa from customer service helped me cancel my subscription. I will be back if/when circumstances change to give me more free time!
106 reviews matching
Backblaze
Nnnow
Bizee
The Man Company
RSS.com 
Silhouette
The Electric Bike Shop
Ideal Takas PVT LTD