CuriosityStream is a global nonfiction subscription video-on-demand streaming service.
CuriosityStream (curiositystream.com) has a 4.7 out of 5 rating on OK.one, based on 106 user reviews collected here. It is listed under Media & Publishing and its reputation is excellent. Praise is nearly unanimous, with 94% rating it 4 stars or higher; The business has replied to 57% of negative reviews; Reviews mostly discuss Customer service, Refund. Last updated 2026-08-12.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful support staff for being extremely professional, kind, and exceptionally quick to resolve various refund requests and account access issues. Consumers also deeply appreciate the wonderful streaming content available on the platform and describe their frequent interactions with the customer service team as truly fantastic. Some reviewers were not happy with unexpected auto-renewals and sudden subscription price changes applied without receiving clear prior notice. A few other people noted experiencing frustrating communication difficulties when trying to reach customer support or successfully cancel their active memberships.
Auto-generated from all reviews of this business. For reference only.Franz was just the best! I had tried a few times yesterday and today to reach your office to no avail. That made me apprehensive but all is well especially when Franz answered and responded to my request. Thanks to Franz , I was able to achieve my goal I see you have great content it is just not a good time right now! Thanks again, Franz, you represent your company well!
I resubscribed to Curiosity Stream. I had become very busy and didn't have time to watch documentaries so I paused my subscription. I got an email about $.99 for three months if I came back but the link wouldn't work. I talked to Franz and Customer Service and he gave me a code to try to get that discount. It didn't give me that discount but he was watching and checking in on me. He emailed me and said he saw the code didn't work and he credited me back two months and extended my subscription. The documentary are very good and Customer Service is outstanding. I would recommend this for sure
Rep spoke good English, was very kind and understanding. She was helpful and efficient!
Someone charged a membership using my account. When I spoke to customer service, the agent was very pleasant and professional and went out of his way to make sure my issue was solved.
Great customer service. My problem was solved in a few minutes time.
The support is very good and they resolved my situation quickly. Underneath that, I don't think there should have been a situation to begin with. I was automatically charged for a new year. I have email notifications turned on, so I figured they'd announce in advance a yearly charge. They didn't, and I understand why, but knowing why just tells me it's dishonest. I had to find out by looking at my credit card that I'd been charged. I didn't even receive an email receipt.
My communications were by email ... and they were timely responses, efficient and considerate, with a desired outcome.
Contacted customer support and reached Nikka. She was GREAT and handled my request with kindness and professionalism.
Great customer service from Bernadett. Had to cancel but got refunded. Just wishing CS will add more interesting content then I will reconsider renewing my subscription.
Bernadett - the lovely person handling my enquiry solved my problem quickly, efficiently and professionally without any back and forth. My issue was resolved painlessly and in a frictionless manner.
His cordial patient attitude while helping us straighten out how to access our account was great. Couldn't be better. I would refer to him every time I can. Tip notch.
One of the best Streaming Services from a content perspective. Great learning documentaries and educational videos for everyone, especially for kids!
Received an offer via email which I accepted. Was then charged almost 3 times the amount that was stated in their email. Cancelled immediately.
Bernadett from customer service was very helpful and the overall experience was great
Good content and wonderful customer service.
Jessa was able to resolve my problem in a quick and easy manner.
We watched for 2 years, many great shows to see that matched our interests. Was able to watch on iPad, iPhone, SmartTV app. Will come back in a few years to see if there is more content, but for now we will find another streaming service to spend entertainment budget on. The service just renewed, and I noticed we had (for now) exhausted the content. So I called to cancel the annual renewal and get a refund. They did it via Chat on the web *very fast and easy*. Great customer service. Good sub.
Bernadett was the most helpful employee I have ever dealt with! She did not give me any type of argument about refunding my money. She was cheerful, polite and so very helpful. What a wonderful experience! Thank you again to Bernadett.
Amazingly compassionate, quick response, feels nice to have someone care.
Mario Rivera quickly resolved my issue. Very courteous and professional. A++++
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