Excellent!
Such excellent content, and excellent service from Bernadett when I asked if they would cancel my subscription due to a lack of use due to a lack of time. I'll be sure to be back when life is less busy :)
About CuriosityStream
Data updated- Website
- curiositystream.com
- Category
- Media & Publishing
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 106 reviews
- Replies to negative
- 57% (4/7)
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About this business
CuriosityStream is a global nonfiction subscription video-on-demand streaming service.
Is CuriosityStream legit?
CuriosityStream (curiositystream.com) has a 4.7 out of 5 rating on OK.one, based on 106 user reviews collected here. It is listed under Media & Publishing and its reputation is excellent. Praise is nearly unanimous, with 94% rating it 4 stars or higher; The business has replied to 57% of negative reviews; Reviews mostly discuss Customer service, Refund. Last updated 2026-08-12.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful support staff for being extremely professional, kind, and exceptionally quick to resolve various refund requests and account access issues. Consumers also deeply appreciate the wonderful streaming content available on the platform and describe their frequent interactions with the customer service team as truly fantastic. Some reviewers were not happy with unexpected auto-renewals and sudden subscription price changes applied without receiving clear prior notice. A few other people noted experiencing frustrating communication difficulties when trying to reach customer support or successfully cancel their active memberships.
Auto-generated from all reviews of this business. For reference only.What people say
Curiosity Stream is great and their…
Curiosity Stream is great and their customer service is even better. My daughter got a gift card for the next year of our service but accidentally created another account when she applied it. Then our regular account automatically renewed (because we had it set up that way) so now we had two accounts paid for but only needed one. The customer service responded immediately when I asked if we could fix it - even on a weekend. They refunded the automatic renewal, transferred the gift card to our regular account, and closed the accidental account - all without any issues at all. Usually streaming services go with the 'too bad once you pay it's done' philosophy. Customer service did everything to help us when they really didn't have to. It was our mistake. Great product and great customer service
Very happy with this service
Very happy with the content, the customer service was so helpful, knowledgeable and efficient
They went out of their way to make…
They went out of their way to make things work for me.
A very helpful team for all things…
A very helpful team for all things technical, subscription, etc. And their content is downright superb.
Clear and efficient
Where outstanding content meets genuine customer care — thanks to Ms. Bernadett
I live in Brazil, and unfortunately, due to the exchange rate between the US dollar and the Brazilian real, the subscription price ends up being quite high for us. Although I truly enjoy and value CuriosityStream’s content, I had initially decided not to renew for this reason. However, the renewal happened unintentionally. What truly changed my decision was the exceptional customer service I received afterward. The representative, Ms. Bernadett, treated me with remarkable kindness, attention, and respect, offering either a full refund or a significant discount. Thanks to her professionalism and genuine care, I chose to continue my subscription. CuriosityStream not only delivers high-quality, informative content, but also treats its customers with a level of respect and warmth that should be a reference for consumer relations everywhere.
Great tech support!
I had an issue with my payment and their customer service fixed it quickly and easily!
Great customer service
Great customer service. Was very helpful and took care of my problem right away.
Great service
Highly recommend CS + great customer service is a bonus
As with many other reviewers, the experience with their customer service is top notch! I, too, had to cancel as I didn't watch it much. I got in the queue with Franz who promptly resolved my request. I love CS and would love to sit and watch as much as I can, but such is life. I will be seeing them soon though
Always enjoy the quality shows and…
Always enjoy the quality shows and variety.
Resolved Issue
Jessa M helped me with a renewal issue that I was having with Curiosity Stream. She addressed the issue quickly and professionally and resolved it to my complete satisfaction.
Auto Renewal will GET YOU
Curiosity Stream offers an interesting product, but beware, they automatically renew your subscription without notice. I asked the Help Bot to cancel my subscription the day after it was posted on my credit card, and they said they would cancel my subscription a year from now at the end of my subscription. They make it impossible to unsubscribe even a day or two after their automatic renewal. They do not send you a renewal notice--it just shows up on your credit card. I do not like their business practices, and there's no way of changing what they do.
Reply from CuriosityStream2026-01-22
Hi there, we're sorry to hear about your experience with autorenewal and lack of notice, and we would love to make this right. Please email [email protected] for help with your billing issue. A real person will take a look at your account and help review your options in no time. We appreciate you calling this out and sharing your experience — feedback like this helps us improve going forward. We hope you stay curious and have a great week.
Really Great Quality Content
CuriosityStream has a lot of really great quality content to learn from. Franz in Customer Support was truly exceptional in processing my request and did so with kindness and in a personalized manner. Not only is the content offered by CuriosityStream top-notch, their amazing customer support deserves an award for truly good human interactions when compared to some of the online automated practices used today. Thank you, Franz and CuriosityStream!
Bernadett from Curiosity Stream Suppot
Bernadett from Curiosity Stream Support Team was very kind and helped me with my refund quite fast. Thank you
I love Curiosity Stream
I love Curiosity Stream, but I don't watch TV anymore. In fact, I got rid of my TV altogether. Bernadett in customer support was fabulous, and processed my refund immediately. This is a great channel with great customer support.
Great service and great customer…
Great service and great customer service.
Was so excited about hearing of this…
Was so excited about hearing of this signed up for a whole year. Avid cinemaphile, but at 90 I need closed captioning. Couldn’t find one film with it. So disappointed.
Answered My Curiosity
Helpful and knowledgeable support team.
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