Stop selling manufactured refurbished appliances without people knowing
I have the worst experience with my side by side refrigerator that I bought from Home depot, after 6 months my refrigerator and freezer is not working the freezer is not freezing and the fridge is warm. After contacting home depot I was told to contact Samsung warranty directly, I contact Samsung over a week and us still waiting . Today was supposed to be the schedule appointment, I received an email at 12:44 am saying my appointment was canceled due to not able to get untouched with me, no call or email came to my phone, upon calling Samsung the number they had for me was their own number, and the customer service was poor, miss Garlyn had no EMPATHY she spoke down to me as if I'm a child, she refused to get a supervisor as I requested, after speaking to Emanuel Id # 5084145605 who claimed that he is a supervisor he admitted to Samsung storing their same number as mine but was reluctant to get me a sooner appointment, I have small children in my home and without a refrigerator I'm stressed having to go to the supermarket every day due to not having a working refrigerator and the customer service team has no EMPATHY. Worst experience. SAMSUNG IS SELLING MANUFACTURED REFURBISHED APPLIANCES, THEY NEED TO BE STOPPED SAMSUNG NEED A RECO FOR SELLING REFURBISHED APPLIANCES AND RIPPING PEOPLE OFF.