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Ashley M

Canada

1 Reviews
2 Reads
0 Useful

1 review

Velvet Caviar

Order never ships, and they stop replying to emails.

I ordered a phone case and a mag ring on April 4th, April 6th i get an email with a tracking number. The tracking number shows that the label has been created and is waiting to be picked up by usps. Its now April 16th and its still not shipped, usps doesn't even have my parcel. The emails are just automated responses and now im not even getting replies. Zero actual communication, i have no clue what is actually going on, i was really pumped about the case but i dont think I'll be receiving it at this point. Update April 22 2026: i did finally receive my phone case. The tracking number they sent me in my original email was not my tracking number as it turns out. I changed my rating from a 1 star to 3 because the case is nice, but the customer service was still very sub par. Very confused why they sent me a tracking number that never worked

2026-04-16