Poor packaging
I purchased 8 rolls of Snapmaker filament in late March. Half of the order arrived less than a week later, but was packaged in a thin plastic wrap rather than a box. Several of the filament boxes were damaged during transit, but all of the spools were OK. I emailed support, I finally received the second half of my order today, which was again wrapped in just thin plastic packaging. This time, all of the filament boxes were damaged, and all of the cardboard spools were bent and crushed. I'd prefer not to have to respool all of these because of Snapmaker's poor packaging choices. Aside from the damage, the filament itself has been problem-free. The new matte colors are really nice too.