Shipping nightmare finally resolved.
Horrible! Shipped to address was wrong and before I was able to discern that from the order confirmation I received notification from LiTime the order had already “shipped”. I immediately notified LiTime via email and 24 hours went by, due to time differences, without a response. I sent email to a customer service email and another 24 hours went by before there was a response, telling me I had to Contact the shipper, FedEx to Change the ship to. Fed ex responded saying only the shipper could change the ship to. Email back to “Customer service” who said, after another24 hours had elapsed, they would try but the order was on the carrier so probably couldn’t change and I should try to contact Fed Ex and / or be at the ship to location , or have the receiving person refuse the shipment. Over a two hour drive one way for me…However, according to fedex tracking the order arrived at the incorrect address today, 4/19 Sunday, where most likely no one was home to refuse the shipment. I have no access to this incorrect address and no contact information. So as it currently stands, I’m out over $1,000 USD! Update as of 5-4 2026, I now at last, have the ordered battery and changed the rating from one star two three. Not five stars due to the shipping fiasco, where both LiTime and FedEx were non-responsive ina time sensation scenario. In fact FedEx was much worse and if there is any shipping issue, good luck getting help from them to resolve it. This is the fourth battery I have purchased from LiTime, along with two of their remote battery monitors, over the past four years. One of those batteries , 400AH purchased about two years ago, has gone bad, meaning, it was completely dis-charged and the BMS shot off . It was left like that for about three days before discovered and now will not hold a charge( user beware) and is not useable, clearly my fault but the battery did not live up to the promise of repeatable complete discharge, probably due to the length of time left at a fully discharged state. This is what prompted this latest purchase. This shipping issue is the first time I have needed to contact their customer help.