Care in a time of apathy
About 6 months after we got our bed frame, we were having some back issues. We emailed the customer support team and George responded within a day. He was professional and kind, responding with empathy and without blame. Turns out that we installed our bed frame incorrectly. They issued some new boards and supplied direct instruction so we didn't make the same mistake again. It was incredibly refreshing to have someone care and help us fix our bed frame. Since getting the new boards (and installing them correctly this time), we're back to having well rested nights.