Good quality and service
Customer service was amazing delivery guy set it up. It was quick and efficient. I highly recommend five stars.
Hello Richard, Thank you for taking the time to share this review! Chris
We are known for our high quality craftsmanship of 100% solid wood bed frames. Offering a leading 11 year guarantee alongside the widest range of customisable bed options in the world. As an advocate of sustainability, we are also helping re-forest the lower Lower Imenti Forest in Kenya.
Written by the business, not verified by us.Get Laid Beds (getlaidbeds.com) has a 4.9 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Home & Garden and its reputation is excellent. Praise is nearly unanimous, with 97% rating it 4 stars or higher; The business has replied to 33% of negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-08-11.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful and professional staff who provide prompt responses and clear communication throughout the entire ordering journey. People are also very satisfied with the sturdy and beautiful solid wood bed frames, noting that they match their exact customization requirements perfectly. Some reviewers were not happy with occasional product defects, mentioning specific issues like damaged parts, misaligned screw holes, or incorrect sizing. Consumers additionally noted receiving items with unusually short slats or broken components upon delivery, though the support agents usually helped quickly resolve these problems.
Auto-generated from all reviews of this business. For reference only.Customer service was amazing delivery guy set it up. It was quick and efficient. I highly recommend five stars.
Hello Richard, Thank you for taking the time to share this review! Chris
I phoned Customer Service to find out the distance between the slats in the bed I was planning to order. Lewis was quick to answer my call and was very helpful in calculating the distance to help me determine if additional slats were needed to comply with my mattress's warranty. He made sure I had what I needed. Because I have had good experience with a previous bed purchased from Get Laid Beds, especially in terms of quality, I expect to be pleased with the bed I just ordered.
Hello, Thank you for leaving such a lovely review! Chris
Grace was super helpful!!
Hello Corrine, Thank you for taking the time to leave this review it means a lot! Chris
Arrived, unboxed and started assembling. The slats were too short, had to disassemble and re-box. What a waste of 2 hours. What happened to measure twice, cut once...
Hello Jasvir, Thank you for leaving this review and I can only apologise for the experience you have had so far. Please can you email me at [email protected] FAO Chris so I can arrange to speak with you. Chris
Corresponded with Steven from the UK regarding options for king-size beds and delivery in the United States. Steven offered assistance and recommendations for specific products. His support was grey appreciated.
Hello Catherine, Thank you for your lovely words regarding the service provided by Steven! Chris
Customer service was quick, efficient, and concise. My shipping problem was dealt with in minutes. Steven's helpful attitude is unbeatable in a world of phone trees and AI. This was a pleasure.
Hello Tristan, Thank you for taking the time to leave this review! Steven does an amazing job so this is great to hear! Chris
I phoned Get Laid Beds before placing an order for a bed and mattress, because I was concerned that my area in Cornwall is not covered by the options of delivery to chosen room or assembly. Chris was extremely helpful, and suggested a solution which I was very happy with. I’m delighted that my order will be delivered to my chosen room. I placed my order with Chris, and I’m looking forward to taking delivery of my new 3’6’ bed and mattress - dimensions which are rarely available, but which will suit my space perfectly. Chris could not have been more helpful, and my experience of ordering with Get Laid Beds is 100% positive. Thank you Chris!
Hello Sue, It was my pleasure to help you with placing the order! I hope you enjoyed watching the rest of the Open! Chris
Great customer service from the team at Get Laid Beds. Spencer and Grace guided me through the process of choosing the right wood and a mattress which was all very helpful. Thank you.
Hello Crialet, Thank you for taking the time to leave this review it means a lot to the whole team! Chris
Hello Ondrej, Spencer is a star so thank you for leaving this review! Chris
I had a few questions, Steven from customer service was super fast, clear, patient, and offered alternatives when a specific customisable adjustment was not possible.
Hello Ruby, Steven is a star so thank you for leaving this lovely review! Chris
Very quick response on my questions! Helpful and amazing service from miss Grace!
Hello Alexandra, Thank you for leaving this review, Grace is a star! Chris
I had some questions on wood types.. Spencer responded promptly and professionally..great help.. ty much
Hello Bill, Thank you for this review it means a lot to us all! Chris
What made this a good experience is the patience that Spencer I asked him for information for him to be very direct about it I also asked him to please send me an email confirming our discussion and he was very attentive and very very friendly and I found it a most five-star experience
Hello Aryeh, Spencer is doing a superb job so thank you so much for this! Chris
We had several questions about specifications of a bed frame to make sure it met the warranty requirements of our mattress. Lewis did a great job answering our questions, providing resources, and responded incredibly quickly. Thank you, Lewis!
Hello Leah, Lewis is a star so thank you for this! Chris
Lewis was great on the phone helping me navigate how to place a custom order and any follow up questions I had. Would recommend this company for customer service alone, excited to receive our bed.
Hello Karen, Please do recommend us! We are looking forward to you receiving your bed too! Chris
What a FANTASTIC experience! Both Steven & Elisha were exceptionally helpful, polite and extremely knowledgeable. They answered all our questions and made us feel completely comfortable about ordering from the UK and shipping to the US. Thank You!!
Hello Anna, Thank you for this review it means a lot! Chris
We order a bed and had a fantastic experience with George Dax. He was knowledgable, patient and very helpful in answering our questions because we had many of them. The bed needed to fit in a very particular space and he helped us get all the details we needed so we could purchase the bed
Hello Dan, Thank you for your kind words George really is a star! Chris
We are in the US and didn’t realize it was a UK company until we pressed submit, complete with our desired delivery date. Get Laid Beds has been communicative and helpful from the get-go, especially Grace. Our bed was a couple days late, but that was because of (stupid) US customs and nothing Get Laid Beds did incorrectly. My partner and I put the bed together yesterday in a couple hours. Neither of us are handy. But the instructions were clear and the process not difficult. The bed is sturdy and beautiful and exactly what we wanted. I couldn’t be more pleased. Thank you Grace and everyone at Get Laid Beds.
Hello Deanna, Thank you for taking the time to leave this review. Chris
Steven was very helpful providing dimensions that weren’t listed on the site and helping me pick a frame that would meet my needs
Hello Katy, Thank you for leaving such a kind review! Chris
Fantastic product great service could not be happier
Hello Arran, Thank you for the feedback it was great to have you in the showroom and see that Grace provided such a fantastic service! Chris
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