We are known for our high quality craftsmanship of 100% solid wood bed frames. Offering a leading 11 year guarantee alongside the widest range of customisable bed options in the world. As an advocate of sustainability, we are also helping re-forest the lower Lower Imenti Forest in Kenya.
Written by the business, not verified by us.Get Laid Beds (getlaidbeds.com) has a 4.9 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Home & Garden and its reputation is excellent. Praise is nearly unanimous, with 97% rating it 4 stars or higher; The business has replied to 33% of negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-08-11.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful and professional staff who provide prompt responses and clear communication throughout the entire ordering journey. People are also very satisfied with the sturdy and beautiful solid wood bed frames, noting that they match their exact customization requirements perfectly. Some reviewers were not happy with occasional product defects, mentioning specific issues like damaged parts, misaligned screw holes, or incorrect sizing. Consumers additionally noted receiving items with unusually short slats or broken components upon delivery, though the support agents usually helped quickly resolve these problems.
Auto-generated from all reviews of this business. For reference only.Steven was very prompt, professional and helpful in his reply to my questions as one of the shipping boxes had a hole in it. He was also correct as there was no damage to the frame. The full-sized bed frame is great & the handyman that put the bed together was very impressed with the quality of the wood. I also very much enjoyed the pine smell that filled the garage when the frame was delivered and the bedroom once the frame was assembled!
We are here in California and ordered this bed frame for our son. Get Laid Beds was amazingly on top of answering all my questions, especially how it was going to be manufactured and shipped from the UK to the USA in the time frame they gave me. It turns out there were issues with customs, and one of the boxes took longer to get here, delaying our ability to get this bed set up. Steven for Get Laid Beds could not have been more helpful through the whole delay process, keeping me updated through out and answering all my emails in such an expedient manner. He even agreed to have the bed returned once all the boxes arrived. It was a lot of juggling, at the end of the day we ended up keeping the bed, and it is a quality piece of furniture that we are very happy with. To make things even better, they agreed to send us a floating shelf free of charge to compensate us for all the issues we had. Bottom line, one of the best on line customer service experiences we ever had-thank you Steven
Great customer service. I had to navigate a complicated order and George helped me sort it out quickly. Thank you.
I am so glad I discovered Get Laid Beds! I spent a long time looking for a specific size with storage boxes and a low headboard for my small room, and their options are just perfect. Huge thanks to Elisha for being so professional and helping me through the process. I loved being able to pick my own finish and color, too. I can't wait for my new bed to arrive! Excellent service so far.
My prone call with George was so very helpful.. I was hoping to change the delivery address and we were able to do this. I emailed proof of address to the email address he provided. He was friendly, and clear provided clear instructions of what to do. I just received confirmation that he has followed through with my request! Nancy
Customer Service was top notch. George was professional and efficient and assisted me every step of the way. The entire process was seamless so a loud shout out to George and thank you so much! Haven’t seen the product yet so will check in later to review.
I called asking about wood samples, dimensions, and return policy. All questions were thoughtful answered, in depth examples of previous customer concerns, and an overall care for customer satisfaction. George D, was the exemplary sales associate whom took my concerns and simply dispelled them. Thank you much.
The customer service experience was excellent. Amy, George, and Steven were patient, answered all of my questions, and was accommodating and clear when it came to customization requests. Very quick but thorough email replies, too. I'm excited to receive my order!
Amy was very professional and able to help us to get the bed frame ordered. She was very kind as well.
Having got used to being encouraged to order online generally, it was a great relief to find prompt, courteous and practically helpful personal assistance available over the telephone. I must commend George for his help today. It inspired confidence in the company and the product. Yvonne
George was very helpful tracking down my order. Allows me to be prepared. Very fast response. Looking forward.
The customer service experience was excellent. Steven was patient, answered all of my questions, and was accommodating and clear when it came to customization requests. Very quick but thorough email replies, too. I'm excited to receive my order!
I made some enquiries regarding a future order and a staff named Elisha was very knowledgeable and helpful with all my questions.
Ordered a new bed for our new home, the bed arrived the day chosen and all went smoothly. Had issue with the instruction and mounting as one screw was too long so it damaged the side rail. They handle quickly the problem and offered me a new side rail. So far a really good experience!
My experience with this company has been great so far...everyone on the team, especially Elisha and Lewis were extremely helpful and quick to respond to any of my questions or concerns. I would definitely use this company again.
Customer service so good I had to order another bed! Elisha's support today inspired me to order another bed while Black Friday deals going, thanks for the advice and help today! She even arranged for both to be built by assembly team on same day, saving me being at home two days. Great service!
We just purchased our third bed, and couldn't love them more. Elisha provided exceptional assistance with the order - it is incredible when the quality of the product is matched by such efficient and courteous customer service, and I know we will always get both from Get Laid Beds!
Absolutely first class experience with sales and delivery Chaps who put my beautiful Japanese storage beds together were excellent and so friendly Kept me posted every step of the way in terms of their arrival time Can’t fault them Teresa
I bought a duvet advertised as 100% cotton cover; when it arrived it was labelled as 50% polyester and didn't feel anything like a fully cotton duvet should. I've attempted speaking to the company via their chat box on the website and have sent multiple emails requesting an explanation and refund with no response. Super disappointed in the product and the company response (or lack of!).
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