Defective F65 treadmill out of the box
I purchased a new F65 treadmill directly from them (Dyaco) thinking I was getting a good product based on reviews. Out of the box, I already had issues with on screen errors with "safety key". Customer service sent some replacement parts (control consoles - both lower and upper), and the latest replacement addressed the safety key issue, however I now have a loud whisteling noise coming from upper portion of the unit (and it's not the fan). Although customer service has been quick in sending me parts, I've expressed concerns in having spent $2500 on a unit that hasn't worked since purchase and contemplating full refund. CS rep indicated there would be a 15% restocking fee should I decide to go this route. Seriously! You sell me a defective product which I have yet to even use and then threaten a restocking fee charge if I want a refund for something that doesn't work? What kind of business are you guys running? I would not recommend this product or brand to anyone given my current experience so far and although the matter hasn't been fully resolved yet, buyers BEWARE.