I wrote customer service because I had…
I wrote customer service because I had hundreds of points and wanted to see how to use them. Unlike most rewards systems where you can easily see what your rewards get you and how to redeem them their site has no such details. When I reached out to support they sent what seems like a canned response for logging in. This was never the issue nor was it included in my email. When I did get a response it was that points could only be used if you had an active subscription (I had cancelled that day) and they only by reinstating a subscription AND contacting support could I use the accumulated points. This is deceiving in practice and not standard across most services. The bars quality have declined in recent years.