horrible experience and i will never use this vendor!
I am so mad right now that I could cry and if I could rate them 0, I would have done it. My daughter is turning 18 and is attending a college in Cambridge, Massachusetts. My family and I live on the west coast, so she will be spending her 18th birthday without her family. To make her day special and remind her that her family is thinking about her on her birthday, I have placed an order of flower bouquet 3 days before her actual birthday after thoughtful research and consideration (after all, it is the 18th birthday). Arranged the delivery date to be one day before the actual birthday, so the flower gets delivered near the mail center closing time, she has an extra day to receive her present. On the day of delivery, I received email from Teleflora stating that they are having a hard time locating the university. Shortly after that, I got a phone call from a customer service at Teleflora delivery address. I confirmed and double confirmed the address, googled map of the university mail center and provided the customer service rep with the address of the mail center, near landmarks, AND cross streets of the mail center. She said she got it and told me that “I will call me again since I have your phone number” if there is any problem with the delivery. That was 9:35 am in the west coast time zone and 12:35 pm in the east coast time zone. Shortly after the telephone call, I replied to the email thanking them for reaching out to me via phone call and asking them to reach out to me with any questions or concerns. Since then, I checked my phone frantically to ensure I do not miss a call from Teleflora. Around noon, I happened to check my emails, and I noticed email from Teleflora stamped at 11:29 am. The email stated that they have canceled my order and will refund the money which will take up to 10 business days. No phone call, but simple email stating they have canceled my order. And that is 2:29 pm in the east coast time. I just couldn’t believe they do not have courtesy and professionalism to call back the customer to inform the cancelled order. Please DO NOT order anything if you need the delivery to be happened as you needed/planned. I will NEVER consider this business again. Luckily, I placed a new order through different vendor, 800 flowers, which I used before. I regret very much that I did not go with the 800 flowers initially but considered Teleflora.