Shipping scam
I purchased a product valued over $250 which guarantees free shipping. There was a $5 shipping option that gave an arrival date within the week and Friday being the latest arrival time. I paid for this option, but the package didn't ship until Thursday. Needless to say I didn't receive my package on time. When I called to get a refund, I was told that refunds weren't given on shipping and that the date that I paid to have it delivered on wasn't a guarantee. The representative also lied and said that the delay was because of the postal service, the tracking specifically stated that the post office had not yet received the package. Their faster shipping options are a scam to rake in extra money from customers.