If you want to ship something that requires care and attention, choose another service
1. Proxy buying service is bad - absolutely minimal UI and bad UX. Misclassified my item and then had me in wait for the final parcel shipment to fix it. And even that I had to pull out of their half-dead, barely responsive customer service team. 2. The customer service itself. They spoke to me like someone who owes them money. Each time I wanted to get something out of them, I had to wait DAYS for an answer if I went through "I have a problem" form. Sending them messages not through "I have a problem" form was proven ineffective since they would just ignore you. The customer service reps would choose to respond based on how you speak to them, but the other way around they would treat you like a homeless person who wandered inside their house. 3. The shipping. First it was a long time waiting, then a week more to pack the parcel. Even after choosing FedEx International Priority, and specifically asking for reinforcement, the final shipment arrived cut(yes, deep cuts on the cover of the book), scratched, and with visible signs of wear and tear. This was my LIMITED EDITION/LIMITED STOCK JAPANESE ARTIST'S ORIGINAL BOOK, mind you!!!