Hides behind policy instead of taking care of the customer,
I placed an order based on a listing for sealed Magic: The Gathering product that clearly indicated a specific product offering (a full box). I ordered multiple units based on that description. Shortly after my purchase, the listing was removed from the website. However, my order was still processed and fulfilled with a different product (a single pack) than what was advertised at the time of purchase. When I contacted customer service, I was informed that the listing was incorrect and that they would only offer a return for a refund. I requested alternative resolutions given that the order was fulfilled after the listing was taken down, but was told no other options were available. They did confirm a full refund upon return of the items, but did not offer any adjustment or accommodation despite the discrepancy between the advertised product and what was shipped. This felt like classic bait and switch. Advertise one product, take my order, pull the product down and instead of canceling the order, fulfill the order with product different than was listed. I’m sharing this so other buyers are aware to double-check listings and confirm stock details before purchasing, especially when dealing with sealed collectible product where listings may change or be removed quickly.