My experience with Yelp Advertising has…
My experience with Yelp Advertising has been extremely disappointing. I enrolled in a Yelp advertising program after being offered a promotional credit and was led to believe I would have a clear understanding of the costs and performance of the campaign. Instead, after canceling the program, I was presented with a bill exceeding $1,000 and have spent months attempting to obtain a detailed explanation of how that amount was calculated. Despite multiple requests, Yelp has failed to provide a complete reconciliation showing: • The specific services delivered • How the promotional credits were applied • Detailed invoices and account ledger information • Documentation supporting the final balance claimed • A clear breakdown of advertising performance tied to the charges What has been most frustrating is the lack of transparency. Yelp continues to state that the balance is correct, yet has not provided the documentation necessary for me to independently verify the charges. The dispute process has been slow, difficult, and largely unproductive. Escalations resulted in the same generic responses rather than meaningful answers. For a company that serves small businesses, I would expect a much higher level of billing transparency and customer support. My recommendation to other business owners is simple: read every term carefully, monitor your account frequently, document every conversation, and obtain written confirmation regarding cancellation policies and promotional credits before spending any advertising dollars. After this experience, I would not advertise with Yelp again and cannot recommend their advertising platform to other small business owners. Better yet, don't do it.