Client's time is not respected/taken seriously.
I had an initial appointment scheduled for 5/27 at 8:55am. At 9:50am I logged-out, as no one had joined. I contacted customer service, who apologized and recommended that I book another appointment. I re-scheduled and joined today at 5:35p. A woman joined the call and took some basic background data. She then stated that she would link me to my provider once they were available, which would be in 30+ minutes. She stated that if this was too long of a wait, that I could "make an appointment." I answered with, "This is my appointment," to which she responded with, "yes, but they are first come, first serve." First come, first serve is not 'an appointment'. I was scheduled for an appointment at 5:35pm and arrived on time. I have no confidence that patients are taken seriously. I am a clinician myself. It's clear that my time is not valuable, so why would assume that my clinical care will be?