I was incorrectly charged and received no response from customer service
I was incorrectly charged for an extra 30 minutes following a one-hour couples massage for my daughter and her fiancé. Both services ended at the same time, so this charge is not valid. What’s more frustrating is the complete lack of customer service. There is no way to reach a live person, and after chatting with two different representatives—both of whom said they would follow up—I never heard back. I even suggested a simple way to verify the error by confirming with the second therapist, but no action was taken. This reflects a lack of accountability, follow-through, and basic customer care. I expect the incorrect charge to be reversed immediately