misguiding customers
Recently I booked a hotel and it was confirmed. However a few days before the travel the app pop-up the hotel again and remind me to pay. I didn’t doublecheck and I ended up paying and double booking the hotel. I think the app must have just want to nudge me for booking, but didn’t check whether I have booked the same hotel or not. I phoned customer service. It was a bunch of AI reply and the human did not help at all. They refuse to refund me while the second booking was clearly misguided by the platform. I won’t use them again. What a shame. It was a good app before.