Stay away from this company and product!
I purchased their incontinence briefs with a buy 4 get 2 free based on an ad that stated 60 guarantee. I opened the shipping package and tried 1 and for me, the product did not work as I always felt wet and uncomfortable. I e-mailed the company about receiving a refund and was willing to pay for the 1 pair I tried with the other still in their unopened packing. Response from Alice was... as the shipping packing was opened we cannot accept returns. I tried multiple e-mails to no avail. So they advertise a guarantee on their ad, which I clicked on and did not take my to terms of the guarantee. Then I am told that opening the shipping package does not permit them to accept returns for anything that was shipped. I have never seen such a misrepresentation and fake guarantee in my life. I had great hopes for this product based on the reviews and it may work for you, but am highly suspect as to the validity of the reviews. In my opinion, this is not an honest or ethical company and would stay away!!!! So I just received a response clarifying their guarantee, which you can see. When I made my purchase they had a yellow box on their FB and that simply said 30 guarantee. It did not say subject to terms and conditions or take you to a disclosure. The company response is a sham as is this company. All of their briefs are sent in separate packaging, yet when you open the delivery package that voids the warranty, as far as I am concerned this is not an ethical way of doing business. I would have been fine paying the cost for the 1 opened pair, but reasonably expected a refund on the rest. My opinion is poor customer service and sham guarantee! Still… stay away!