Deceptive Billing Practices and Impossible Customer Service
Headline: Deceptive Billing Practices and Impossible Customer Service Rating: 1/5 Stars I am beyond frustrated with Yelp’s predatory billing practices. I signed up for a free trial with the clear understanding of the cancellation period, yet Yelp charged my credit card over $200 days before the trial was actually set to expire. When I reached out to dispute this, they flat-out refused to issue a refund. To make matters worse, despite being assured that my account would be downgraded to a "free" status, I discovered additional unauthorized fees on my latest credit card statement. This is nothing short of fraudulent charges being pushed through without consent. Trying to resolve this is a nightmare. I’ve attempted to remove my credit card information from my account, but the system makes it impossible to do so manually. When you try to call for help, expect to sit on hold for over an hour. I have yet to actually reach a human representative. I’ve since looked at the Better Business Bureau (BBB) and realized I’m not alone; this seems to be a standard, deceptive practice for them. Furthermore, on the rare occasion you do get through to someone, you're met with an over-sensitive staff that is more interested in making excuses than fixing their billing errors. Save yourself the headache and the money—stay far away from their "free" trials. It is a trap designed to drain your account with no way to opt-out.