Help with forgotten PW
I received feedback in a timely manner, was given answers to questions, and didn't have to do much really. The agent provided me with all the necessary information (which is really great if you don't know what you're doing). The only reason it's not 5 stars is that I did ask a couple of questions that weren't answered; they didn't really need to be, but I noticed. I understand they are busy. All in all, it was a good experience, and the agent provided me with a new download when I needed Microsoft reinstalled for a new computer and couldn't recall my password.