I used to love it, but no longer
I was a very frequent, and very happy customer for about a decade. Unfortunately, I don't plan to purchase from Altitude Sports again after my most recent experience. They've done a 'donate $15, get $30 in non-expiring store credit' thing called 'AltiAction' a couple of times per year, for many years. They recently changed it without making the new terms clear. I donated a couple of weeks ago and immediately used the credit on an order, but had to return the items in that order because they didn't fit. Upon receiving the refund, I discovered that they did not refund the AltiAction portion of my payment, which they had always previously done (because customers paid for it in the first place). Upon inquiring with customer service, I was told that the the AltiAction credit is now considered a 'temporary credit', and that they no longer return it to your account if you return an order for a refund. Again, the customer paid for this credit, so why aren't they getting it back? This was not made clear before making the new donation in the first place, and, to compound my confusion, the product page for the donation 'item', still shows a block of text in the product description which says that the credit wouldn't expire. I would say that the general prices, the overall fulfillment experience, and certain instances of customer service (I'm not blaming the low-level workers, to be clear) have been marginally declining for a couple of years, and their site got quite bad recently: they did away with wishlists, and made some aspects of the account page harder to parse, etc. I suppose a room full of Altitude Sports higher-ups thought it was a great idea to sneakily take an extra $15 from customers and refuse to refund it as a payment method if it was used towards an order that needed to be returned...