Rude customer service! Bad for business
This morning I called to pay a debt, but somehow I was connected to a credit repair company instead. They convinced me to sign up for their services, and at first everything sounded legit. After thinking about it for a few hours, something didn’t feel right. I decided to call back and cancel. The first person I spoke with was polite and told me to call back in 30 minutes to speak with a manager. When I called back, I was met with a completely different attitude. The representative I spoke with was rude and unprofessional, and suddenly it became difficult just to cancel my service. When I asked her for her name several times she hung up in my face before hanging up on me I told her I wasn’t trying to be rude to just transfer me to the manager. They had no problem taking my payment quickly, but now they’re giving me the runaround when it comes to resolving my request. That alone told me everything I needed to know. I will not do business with a company that doesn’t respect me as a customer. Always trust your instincts if something feels off, it probably is. All I want is my full refund and cancellation of this service.