Fiz uma encomenda no dia 5 de Abril
Fiz uma encomenda no dia 5 de Abril, um vestido para um evento no dia 22 de maio, até hoje, 4 de maio, não me dão respostas algumas. Foram 100€ que espero não ir por água abaixo. Não consigo contactar a empresa. Terrível experiência, nem um reembolso ou tentativa de novo envio consigo pedir. Quando terei resposta? "Dear Francisca, Hello, we sincerely apologize for the anxiety and disappointment you have felt due to not receiving any updates on your order since placing it on April 5th and being unable to contact us. 💕 We fully understand your desire for your dress to arrive in time for the May 22nd event. We need to explain that due to the recent holiday season, our customer service response has indeed experienced some delays, but this is not our usual practice, and we sincerely apologize for any inconvenience caused. 📋 Regarding the issue you encountered, we have sent a solution to your email address. Please check it when you have time (and also check your spam/junk mail folder). We will follow up on your issue as soon as possible. Thank you for your understanding and patience. 🌹 Best regards, Zapaka Customer Care Team " - Ainda não recebi nenhum email a contarem me por causa deste problema. ZAPAKAPT8311