Warranty issues
I have purchased plants before and it went well . The second time 2 of 6 didn’t survive and we did what was required during planting ect . We are in Arizona zone 10 so we are limited . All of the plants had a 1 year warranty. I did as they said and submitted a ticket a got a credit for only 1 plant . Kallie argued that the other plant wasn’t what i said so I sent over my invoice . She told me experts agreed with her . The plant looked like the others sent . So whatever . Now she isn’t responding. I told her then you sent the wrong plant which I don’t agree . Bottom line you see the knuckles of a business when there is a problem and how it is handled. Before this they seemed ok . Now because of this I wouldn’t order again with them if the make it so difficult to get a credit . Secondly she went on about how busy they are which as a customer isn’t my problem!