I’m extremely disappointed with packaging
I’m extremely disappointed with my recent experience with the store d I c k Sporting Goods. I ordered a fishing rod that arrived broken due to what can only be described as very poor packaging. The rod was placed in an oversized box (approximately 8 feet long) with minimal packing material and no proper structural protection. There was nothing preventing it from shifting or bending during transit. For a $200 item especially something as fragile as a fishing rod I expected significantly more care. Industry standard is to use a rigid tube or reinforced packaging to prevent damage. This was not done. What’s even more frustrating is that when I contacted the store, I was told I would not be able to return it. That is completely unacceptable. The damage was clearly the result of inadequate packaging, not customer misuse. I am requesting a proper resolution either a replacement or a full refund. Additionally, I strongly urge you to review your packaging practices to prevent this from happening to other customers. A rigid tube and appropriately sized box should be standard for shipping fishing rods. This experience has been incredibly disappointing, and I hope you take responsibility and make it right.